Frequently Asked Questions – Pokemarts Store

1. Where is Pokemarts Store located?

We are proudly based in Australia and ship Pokémon products nationwide. Our online store allows us to deliver directly to your doorstep—whether you’re in a major city or a regional area.

2. Are your products authentic?

Yes! All our Pokémon products are 100% genuine and sourced directly from trusted distributors and official partners. We do not sell counterfeit or resealed items.

3. What products do you sell?

We stock a wide variety of Pokémon TCG products including:

  • Booster Packs & Booster Boxes

  • Elite Trainer Boxes (ETBs)

  • Decks & Accessories

  • Rare Singles & Collectibles

  • Special Edition & Pre-Order Items

4. Do you ship internationally?

Currently, we focus on serving customers within Australia. If you are outside Australia, please contact our team to discuss possible shipping options.

5. How long does shipping take?

Orders are usually processed within 1-2 business days.

  • Standard Shipping (Australia): 3–7 business days

  • Express Shipping (Australia): 1–3 business days
    Shipping times may vary based on location and courier delays.

6. Can I track my order?

Yes! Once your order is shipped, you will receive a tracking number via email so you can follow your delivery in real time.

7. What payment methods do you accept?

We accept major payment options including:

  • Bank Transfer

  • PayPal

  • Google Pay & Apple Pay

8. What is your return policy?

We accept returns on unopened and unused items within 14 days of delivery. Please contact us at [insert email] before sending any returns. Refunds are processed once the product is inspected and approved.

9. How do pre-orders work?

Pre-order items are charged at checkout and will ship as soon as stock arrives. If your order contains both in-stock and pre-order items, the order will be shipped when all items are available unless you choose split shipping.

10. How can I contact you?

You can reach our customer support team via: