Privacy Policy  Pokemarts Store

Last updated: August 7, 2025

This Privacy Policy outlines how Pokemarts Store (“we”, “us”, “our” or the “Site”) collects, uses, and shares your personal information when you visit, use our services, or make a purchase from pokemarststore.com or otherwise communicate with us (collectively, the “Services”).
In this policy, “you” and “your” refer to the individual using our Services, whether you are a customer, site visitor, or other individual whose data we process.

By using our Services, you agree to the collection and use of your information in accordance with this Privacy Policy. If you do not agree, please discontinue use of our Site and Services.

Changes to This Privacy Policy

We may update this policy periodically to reflect changes in our practices, legal requirements, or operational needs. Any updates will be posted on this page with a revised “Last updated” date.

How We Collect Personal Information

We collect personal information from the following sources:

1. Information You Provide Directly

Examples include:

  • Contact Details: Name, billing/shipping address, phone number, email.

  • Order Information: Product purchases, payment confirmation, shipping details.

  • Account Information: Username, password, security questions.

  • Shopping Activity: Items viewed, added to cart, wish lists, loyalty points, product reviews.

  • Customer Support: Messages, inquiries, or details you provide when contacting us.

You may choose not to share certain details, but doing so may limit your access to some Services.

2. Information Collected Automatically

When you interact with our Site, we may collect Usage Data via cookies, pixels, and similar tools. This can include:

  • Device type and browser

  • IP address

  • Pages visited and time spent

  • Purchase and account activity

3. Information from Third Parties

We may also receive information from:

  • Payment processors (e.g., PayPal, Bank, Apple Pay etc.)

  • E-commerce platforms and service providers supporting our store

  • Marketing partners and analytics providers

How We Use Your Personal Information

We use personal information to:

  • Process orders, payments, and deliveries

  • Manage your account and preferences

  • Provide customer support

  • Send marketing and promotional materials (with your consent where required)

  • Detect and prevent fraud or unauthorised access

  • Improve our website, services, and customer experience

Cookies

Pokemarts Store uses cookies to operate and improve our Site, analyse usage, and tailor advertising. You may block cookies in your browser settings, but some features may not function correctly.

How We Share Personal Information

We may share your information with:

  • Service Providers (payment processors, shipping partners, IT support)

  • Marketing Partners (to show you relevant offers)

  • Affiliates within our corporate group

  • Legal Authorities when required by law

  • During Business Transactions such as mergers or acquisitions

We do not sell or share your personal data for purposes of inferring characteristics without your consent.

User-Generated Content

Any product reviews or content you post publicly on our Site will be visible to others. Please avoid sharing sensitive personal information in public submissions.

Third-Party Links

Our Site may contain links to other websites. We are not responsible for the privacy practices of these external sites.

Children’s Privacy

Our Services are not intended for children, and we do not knowingly collect data from individuals under 16. If you believe we have collected such information, contact us to request its deletion.

Data Security & Retention

We implement safeguards to protect your data, but no online transmission is entirely secure. We retain your personal information only as long as necessary to provide our Services, meet legal requirements, or resolve disputes.

Your Rights

Depending on your location, you may have rights to:

  • Access the personal data we hold about you

  • Request deletion or correction

  • Restrict or object to certain data uses

  • Withdraw consent where applicable

  • Receive a copy of your personal data

You may also opt out of marketing communications at any time via the unsubscribe link in our emails.

International Users

If you are outside Australia, your data may be transferred and processed in other countries where our service providers operate.

Contact Us

For questions, privacy requests, or complaints, contact us at:

📧 Email: info@pokemarststore.com
📍 Address: 309/2763 Gold Coast Highway, Broadbeach, QLD, 4218, Australia